Home > Uncategorized > Amazon Echo can’t discover Hive Home devices

Amazon Echo can’t discover Hive Home devices

I’m having a really annoying problem with Amazon Echo.

I’ve just bought some Hive Home smart devices, including Thermostat, Hub, and light bulbs, but for some reason I can’t get the Echo to discover them.

A fair amount of googling has shown that no-one else seems to have this problem. The problem appears to stem from some issue with the Hive skill itself. When I search for it in the Amazon store, it doesn’t come up, although it should definitely be there.

Stranger still, if I search for “Hive” as a skill, Amazon reports three hits, but only shows one – a bee quiz game. While the Hivehome skills must be there, they are for some reason hidden.

 

I phoned Amazon and they gave me a URL that takes me directly to the skill. However, when I enable it, although it shows as enabled, it is not listed under my list of available skills in the Alexa app

So – it seems the skill is there, but it’s hidden from me. It feels like a country restriction, but I have my account, and Echo, set to English (UK), and Hive is primarily a UK product.

Hive is also a ‘strange’ skill – it’s a Smarthome skill, but not in the Smarthome skill list. It’s treated as a standard skill, but it isn’t one. I’m not sure if this contributes too. I’ve tried using Discover Devices under Smarthome, which is the recommended way of discovering Hive devices, but nothing shows up. This is also if putting the Hive Hub in discover mode (turning off and on again!).

I’ve spoken to Amazon, and have also created a new account from scratch, but the problem remains. Other skills seem to work fine!

I’ve emailed Amazon, and will see if they come up with any other suggestions.

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