Archive for December, 2016 Edelweiss Chairs

December 31, 2016 Leave a comment

Again, not the best build quality.

We bought two pairs of these to go with our table, and of the four chairs, one could not be assembled as the bolt would not get purchase in the fixing. We complained, and they immediately sent out a second pair zero charge, with a really great customer service.

However, I sent heavily on one of the new chairs today, and again one of the screws popped out. Given we have them less than a week, this is pretty shocking build quality – a 33% failure rate.

Asked us to send the faulty chair back with the same courier, which was completely impractical given it would take 10 minutes to package it in the replacement box while he waited. We simply didn’t send it back, and so far they haven’t said anything.

Categories: Uncategorized Edelweiss Dining table

December 31, 2016 Leave a comment

[EDIT: I wrote this with inline photos when I was off-line, but then deleted the photos from my camera roll later. Therefore the photos were deleted before I could post this and no longer available, leaving just the text.]

I just had my first experience of, having arrived back in the UK after 6 years away, and so thought I’d share as a newcomer to the brand.

We ordered an Edelweiss Ash&White dining table, that looks strikingly stylish at a very good price of around £320 for the extending version. The middle panel has to be stored separately rather than be concealed under the table, but, for the price, can’t complain!

What I can complain about, however, is the engineering. Assembly involves bolting the legs on, and then fitting the clasps that lock the extension pieces together. You’re supplied the clasps and self-tapping screws, and there are pre-drilled marker holes.

The trouble is, those marker holes are very shallow – only half a mm. And the wood is very hard. In short, it’s impossible for the screw to actually get deep enough into the wood to self-tap and screw in. You have to drill a deeper hole first – since I didn’t have a drill, I used a very thin torx bit for my electric screwdriver.

The clasps themselves are even worse. The holes are too far apart by 2-3mm, such that the clasps can’t actually close fully. But, if you put a bit of effort into it and force them closed, they will close – by pulling and bending (actually un-bending) the metal hook of the clasp!

The hook before
Doesn’t close…
Push real hard

Now it’s closed – but look at the hook now!
The thing is – if you do this, it does work! It’s horrible, but it works, making me wonder if it was deliberate.

Still, the table is sturdy and big enough for our young family, so for the price, I guess we can’t complain too much. (don’t get me started on the chairs!)

Categories: Uncategorized