EU Claim Review – our experiences
I have finally ticked off the “Chase EUClaim” item that I had on my ToDo list for around a year now, having checked on the status of my claim every few months, until finally giving up.
We originally filed a claim with EUClaim in October 2010, after having a terribly delayed journey with Easyjet, due to computer failures on their part. Full of fury, we looked at whatever method we could find to get back at them – as you do, at the end of a ‘journey from hell’. EU legislation beckoned, and by all rights, we were entitled to compensation; it also seemed an open and shut case. We googled for the best way to do this, and filed with EUClaim.
It seems a great idea: no hassle, everything is done online, including filing your flight details and uploading supporting documents. Sure, they take a significant portion, but it’s no win, no fee, and I’m as interested in penalising Easyjet as getting some money back. And they get efficiencies from all the data being submitted online, and probably even get cost efficiencies from filing in bulk, if multiple people claim from the same flight. Job done, I thought!
After a week, a notice in my messages showed EUClaim sent a letter to Easyjet. After another few weeks, a second letter threatening court. Then in Nov 2010, they issued a summons, and sent me a message saying they were filing a complaint with a regulator, which would take 6 months. In Jan 11, they asked me for a letter of authority, which I think I sent. Another reminder in June 2011. Then I chased in Feb 2012 (again by the portal) for a response. I got a reply a week later saying that they were being selective about test cases, and there would be a ‘slight’ delay about processing to conclusion, and to check for regular updates.
Nothing new as of mid-March 2011, so now I’ve basically stopped checking.
I’m sure EUClaim’s business practices are sound, but I wonder, will I ever see the money? If Easyjet finally pay up, and I’ve moved house, country, perhaps even died, and am uncontactable, what happens to that money? Who keeps it? I don’t remember what I signed, what was agreed, and most people will forget they even submitted after a few months. There’s a lot of money involved; what happens to it?