Mophie Juice Pack Air still has problems
Well, although the Apple store refused to replace the Mophie JPA that I bought in their store, Mophie themselves were more responsive. They didn’t actually reply to my customer support mail, but 3 working days after I sent it, I got an email from UPS saying a new JPA had been shipped.. from Illinois, USA! I received it a few days later.
A little suspicious that they replaced it unquestioningly – makes me wonder if it’s a common fault. I was also annoyed to see that they’ve changed the cap design slightly – it makes it easier to remove, but the two spare caps I bought for £15 now won’t fit.
As for the JPA? Yep, it’s charging my iPhone fine now. BUT – it’s still showing strange behaviour. Now I get the following combinations:
– Using the supplied Mophie microUSB cable with my laptop, will charge the JPA, but not the iPhone. Windows says “unknown device”.
– Using the Mophie cable with my Apple mains USB charger, also charges the JPA, but not the iPhone
– Using a microUSB cable bought off eBay, DOES charge both iPhone and JPA.
This is in contrast to my last JPA, which was more or less the other way around. To coin a phrase.. WTF?!?
I’ll do some more testing to see if perhaps the cable’s faulty. Anyway, my retracting USB cable charges both, which is good for now.