Ryanair Online Website goes down / Flight gets Cancelled
I’m not sure if anyone noticed last weekend, but Ryanair’s website went, as The Register would call it, “titsup“. Trying to book a flight from anywhere, to anywhere, resulted in a quote of 0.00p. Anyone trying to take advantage and actually continuing with the booking, got an error code.
Ryanair, as everyone knows, is the world’s least favourite airline. Aside from safety concerns (in which, to be fair, they’re perhaps not as bad as they could be), they can often take pleasure in customer distress as the only perk in an otherwise hideous job.
In my own recent experience, they suddenly told the 35 people coming to our wedding in Italy this May, that their return flight was no longer running, and they must book an alternative flight, or apply for a refund. “Imagine my surprise” when I saw that the cancelled flight was still available to book! Imagine my greater surprise, when Customer Services happily ‘changed’ my cancelled flight, from the 2105, to the very same 2105, without batting an eyelid!
Theories abound as to why this is. Perhaps they wanted to chuck people off the flight in order to resell the seats at a higher price (but the seat prices haven’t changed). Perhaps they cancelled the flight, and then re-scheduled it for the same time? Or perhaps it was just a symptom of their system falling over.
However, since this is Ryanair, no-one will be getting an email with a correction. None of us will be able to speak to a manager, or even someone who cares, to get all 35 people’s flights changed back to the original times. Instead, we’ve had to ask every single person to phone Ryanair, and request that they ‘change’ their flights to the original time. And with only 1 in 5 calls getting through (at best) due to Ryanair‘s blatantly obstructive call system, it’s taking at anywhere from 5 minutes to 2 hours for each person to make the change.
There’s no alternative airline at the destinations/times we need, so we don’t have a choice. But you might. So: Don’t fly Ryanair. For your sake. For our sake. For your unborn children’s sake. Please!